FAULTY ITEMS POLICYShould you receive a faulty or damaged item, please contact our customer service team on (03)9429 0000 or via firstname.lastname@example.org and they will instruct you on how to return the item.
CHANGE OF MIND RETURNS POLICY
The Autonomy Online store is happy to offer customers a return or an exchange for items purchased online. The item(s) must be unworn, unwashed, unused, in original condition with all labels / tags attached and returned within 14 days of receiving your product. Please note: we only accept items purchased online, and during sale periods, returns may take up to 10 days to process. Proof of online purchase/order number must be filled out on the returns form.
Important: Returns will not be accepted without a completed returns form. Please DO NOT provide any other documents aside from the returns form.
Returns are strictly only accepted via post and not in person.
All exchanges due to change of mind or wrong size are to be returned to Autonomy online at the customer’s expense. Autonomy online does not take responsibility for a return parcel until it has been delivered. We suggest using a shipping service that provides a tracking number and insurance. For international orders we do not refund any shipping costs originally paid for returned items.
CHANGE OF MIND REFUNDS POLICY
Refunds are only available on full priced items and will be processed using the original tender type that the original purchase was made with. Please do not provide credit card details on the returns form. Once you have been refunded, please allow up to 48 business hours for the funds to clear in your account. Please note, refunds are not available on sale items, promotional item’s and ‘’online exclusive’’ products, unless the item is faulty.
Sale items: Items purchased during a promotion, online credits and gift cards are non-refundable. You will automatically be issued with an online credit. Items purchased from ‘’online exclusive’’ category will only be exchanged, unless the item is faulty.
Faulty items: Should you receive a faulty or damaged item, please contact our customer service team on (03)9429 0000 or via email@example.com and they will instruct you on how to return the item.
For hygiene and health reasons, we do not accept swimwear, earrings, hosiery, and hair accessories, unless the item is faulty.
If you require an exchange, please note that exchanges are subject to online availability. If your item is not available at the time of processing you will receive a refund or online credit, dependent on whether the returned item was full price or sale. We cannot pre-order or hold stock. When returning shoes, shoe boxes must be intact.
Value of an item is determined by the amount paid and listed on your invoice. If you are exchanging for a completely different item, the value of the new item is determined by the online listed price at the time your exchange is processed. We cannot apply discounts from past sales/promotions.
SHIPPING & EXTRA CHARGES
Please refer to your Order Confirmation / Shipping email for information on how to track your parcel.
You must tick the boxes on the returns form to allow us to charge shipping and exchange fees to your credit card, or instruct us to send a PayPal money request. Your exchange will only be submitted once the extra charges have been paid. PayPal money requests will be cancelled after 3 days of pending, if not accepted, and an online credit will be created.
The Autonomy online store will not credit customs and duties paid on your order; this must be pursued by customers within their own jurisdiction.
As the Autonomy online store is not liable for the loss of the item being returned, we recommend sending your parcel with a traceable service.
61 Church Street
Abbotsford VIC 3067
Telephone +61 3 9429 0000
No returns or exchanges can be dropped to our Autonomy retail stores.